35 Hours of Course Content
Day 1 Tacomaster (Drivers Hours)
Description
- To explain the laws governing driver’s hours.
- To highlight a driver’s responsibilities under those laws.
- To explain which records must be kept for DVSA.
- To recognise the differences between types of tachographs units
Subject Areas
- Legislation (including Drivers Hours, Rules and Regulations and the Working Time Directive)
- Physical/Mental Health and Wellbeing
- Professional Driver and Company Issues
Day 2 Keeping You and Your Load Safe
Description
- To outline and understand the principles of Dynamic Risk Assessment
- To highlight and understand a driver’s responsibilities under DVSA
- To identify the correct methods for safe loading a vehicle
- To highlight and understand the potential harm caused through poor manual handling techniques
Subject Areas
- Health, Safety and Emergencies
- Legislation (including Drivers Hours, Rules and Regulations and the Working Time Directive)
- Loading/Unloading (LGV)
- Loading/Unloading (PCV)
- Personal Health and Wellbeing
- Regulations for Carriage of Goods (LGV)
Day 3 Staying in the green (Eco-driving)
Description
- To outline the principles of Dynamic Risk Assessment
- To identify the benefits to you of safe and fuel efficient driving
- To identify how your driving style influences your Key Performance Indicators (KPIs)
- To highlight how telematics can help you to be a safer and more fuel efficient driver
Subject Areas
- Legislation (including Drivers Hours, Rules and Regulations and the Working Time Directive)
- Physical/Mental Health and Wellbeing
- Safe and Fuel Efficient Driving
- Vehicle Systems (Safety Controls)
Day 4 Who’s in whose blind spot (VRU)
Description
- To identify what’s in your blind spot at various times of the day
- To identify why you could be in other road user’s blind spot
- To highlight that you’re a vulnerable road user
- To gain awareness of all types of Vulnerable Road User, gaining knowledge of how best to approach and what to do in the event of a road traffic collision
Subject Areas
- Health, Safety and Emergencies
- Legislation (including Drivers Hours, Rules and Regulations and the Working Time Directive)
- Personal Health and Wellbeing
- Physical/Mental Health and Wellbeing
- Professional Driver and Company Issues
Day 5 Protecting the Brand (Customer care)
Description
- To identify who your customers are and the level of service you give
- To analyse the impact of poor behaviour and how it affects reputation and brand
- To improve service through improved communication and listening to feedback
- To get it right first time, every time
Subject Areas
- Legislation (including Drivers Hours, Rules and Regulations and the Working Time Directive)
- Physical/Mental Health and Wellbeing
- Professional Driver and Company Issues
